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C o p y w r i t e  ©  2 0 1 8   J o s e f i n e  C a r l s s o n

F A Q

SHIPPING
We ship worldwide and the shipping fee is added in the checkout.

The shipping fee is free withing Sweden, but only on posters and artprints. The delivery time for orders outside of Sweden is 5-14 working days. Your order will be sent with PostNord Sweden. Original paintings are within Sweden, sent to you safely with Bussgods. Outside Sweden original paintings will be sent in a hard tube (no frame, only the canvas), with Postnord. I will ship your package within 1-3 days after the order has been received. Notification is sent via sms, so please fill in your phone number when ordering.

PRICES AND CURRENCY

All prices are quoted in Swedish Krona (SEK) including VAT.

PAYMENT

You can pay with Paypal or Creditcard. We use full 3-D Secure encryption through our payment provider Stripe. Creditworthy companies or individuals can pay by invoice. Contact me and we'll fix it. You must be at least 18 years old to shop.

PACKAGE
Art prints are packed in hard cardboard tubes. To think about the environment, I reduce the amount of consumables by rolling more than one item in the same tub if you order more than one products. Original paintings are packed properly with bubble plastic and cardboard.

SECRECY, SECURITY AND PERSONAL DATA
We will not disclose your personal information to a third part. Your personal information is only used to deliver your order. We use full 3-D Secure encryption through our payment provider Stripe.


RETURN

You can return your product up to 7 days. (No open purchase on reduced products, No open purchase on original paintings and special orders). This means that you can return unused and undamaged products within 7 days after receiving your package. The return shipping fee is payed by the customer. Contact us at josefinepaints@gmail.com if you want to return. We comply with the Consumer Procurement and Distance Contracts Act. Read more about this at https://www.konsumentverket.se/


DAMAGED PRODUCT
If the damage is visible already upon withdrawal, a notification must be made directly at
proxy. Other damages must be reported within 3 days to josefinepaints@gmail.com, do not forget to attach photo / pictures of the damage and your order number.

UNCLAIMED PACKAGE
For package that are unclaimed and are returned to me, a fee of 250 SEK will be charged to cover shipping and handling costs.

GUARANTEE

We can't guarantee smaller abnormalities when it comes to the products, such as shape, color, print and smaller changes. The colors on your screen can't guarantee the exact same color as in reality. Inspiration images doesn't always show the painting in real size and color.

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